Our Answers to Your Questions

Once you've selected the products you'd like to order, click the "Add to Bag" button.

To review the items you've selected, locate the shopping bag icon located in the top right corner of the page or at the bottom of the app.

By clicking "Checkout", you'll be asked to provide your shipping and contact information.
Before finalizing your order, take a moment to carefully review all the details on the checkout page.

Upon successfully placing your order, you will receive an order confirmation email, which contains all the key information, including your order number.

When your order is ready for shipping, you'll receive an SMS containing a tracking number. This allows you to monitor the status and location of your delivery.

Should you have any questions or encounter any issues during the ordering process, contact our support team at customercare@kayanee.com

Yes, you can change or cancel an order before it is processed at our warehouse. Head to "My account" or "Track my order" and cancel it as soon as possible.

If the "Cancel" button isn't there, the order is already being processed so it's too late to cancel. Please request a return in this case.

No, we do not have a minimum order requirement. However, orders below 250 SAR are subject to a shipping fee of 25 SAR.

Once your order is shipped, you will receive a tracking number via SMS, which allows you to track the status of your delivery.

We accept all major credit cards, mada, and cash on delivery (25 SAR surcharge).

Sorry to hear you're having trouble. Please ensure you have a stable internet connection and try refreshing the page or updating the app. If the issue persists, contact our support team at customercare@kayanee.com.

Please double-check the information you've provided. If the issue persists, contact our support team at customercare@kayanee.com.

We offer standard shipping on all our orders within Saudi Arabia.

Shipping is free for orders above 250 SAR. For orders below 250 SAR, there's a 25 SAR delivery fee.

Delivery typically takes between 1-5 working days. Please note that this may vary depending on your location.

Orders above 250 SAR can enjoy free shipping, while orders below 250 SAR will incur a 25 SAR shipping fee.

We currently only offer shipping within Saudi Arabia.

If your order has not arrived within the estimated delivery time, please contact our support team at customercare@kayanee.com.

If your order is delayed, please check the tracking information provided in the 'My Account' section of 'My Orders', as well as the messages you should have received from the delivery company.

If there's no update or you have not received your order tracking information, contact our support team at customercare@kayanee.com.

Our return policy allows for returns within 14 days from the delivery date. Please refer to our return policy page for more information.

To initiate a return or exchange, please go to "My Orders" or "Track My Order" and select the items you wish to return.

Once submitted, you will receive an email confirmation. Your courier will contact you to schedule the pick-up time and location.

Most items are eligible for return or exchange, provided they are in their original condition, however some exceptions may apply.

Please refer to our return policy page.

Yes it is possible to exchange items purchased on kayanee.com in our retail store. Please refer to our return policy for instructions.

You have 14 days from the date of delivery to initiate a return or exchange.

If you receive a damaged or defective item, please contact our support team at customercare@kayanee.com or 920020342 as soon as possible.

Please ensure you're trying to initiate a return/exchange within the specified time frame and follow the steps outlined in our return policy page. If you are within the return period and still can't process your return through your account or the 'Track My Order' page, contact our support team at customercare@kayanee.com.

We're so sorry to hear this. Please contact our support team at customercare@kayanee.com we'll get this sorted as soon as possible.

Refer to our size chart for accurate measurements. You can find it on the product page under "Size Guide". If you are based in Riyadh, we recommend you visit our store and book a Bodyscan session for more accurate size measurements.

Yes, you can find our size chart on each product page under "Size Guide".

If an item doesn't fit properly, you can initiate a return or exchange within 14 days. Please refer to our return policy page for more details.

Through extensive studies using sophisticated body scanners, we collected data from Arabic women to create a more accurate sizing system. This allowed us to create new measurements that ensure a much better fit for all women, no matter your shape or size. For more information, head to the "Kayanee Fit" page.

We've worked hard to ensure that our designs fit perfectly from size 2XS to 2XL through the creation of our own fit guide. For more information, head to the "Kayanee Fit" page.

Yes, you can exchange an item via the "My Orders" section or by visiting our retail store within 14 days. Please follow the steps outlined in our return policy.

Yes, you can find detailed product information, including descriptions, features, and specifications, on each product page.

Care instructions, if applicable, can be found on the product page under "Care Details".

Yes, we provide a full list of ingredients for our nutriceuticals and personal care products on the product page.

While we do not use any harmful ingredients in our products, some food products may contain known allergens such as milk, eggs, tree nuts, peanuts, wheat, soy, and fish. We recommended that you check the product's ingredients and allergens listed on the product details page.

You can contact our support team via email at customercare@kayanee.com and by phone 920020342.

Our support team is available daily between 9 AM to 7 PM.

Before adding your payment information, you will see an option to enter a promo code. Simply enter it and click "Apply".

Some promo codes may have specific terms and conditions. Please refer to the terms associated with the respective promotion.

We take your privacy seriously. Please refer to our privacy policy for detailed information on how we handle your personal data.

We employ industry-standard security measures to protect your data. You can learn more in our privacy policy.

Yes, we use secure encryption protocols to protect your payment information.

If you believe your account is compromised, please change your password immediately and contact our customer support team at customercare@kayanee.com.

Yes, we offer cash on delivery as a payment option for a surcharge of 25 SAR.

Please be aware that during local holidays, shipping times may be affected. We will do our best to notify you of any potential delays. We recommend to order ahead of time during Eid-Al-Fitr, Eid-al-Adha, Ramadan, and National Day.

Visit our website and locate the "Log In", " Sign Up", or "Profile icon" option, typically found in the top right corner of the page. Click on it to begin the registration process.

If you're experiencing difficulties with our app, try closing and reopening it and make sure you have the latest version installed. If the problem persists, contact our support team at customercare@kayanee.com.

If the app is not loading correctly, try restarting your device, check for app updates, or uninstall and reinstall the app. If the problem persists, contact our support team at customercare@kayanee.com.

If your payment is not processing, double-check that all the information is correct and try a different payment method or contact your bank. If the issue persists, contact our support team at customercare@kayanee.com.

Please contact our support team at customercare@kayanee.com with your order details. We'll look into this and have it sorted as soon as possible.

Our support team will do their best to help you resolve the problem. Please contact them at customercare@kayanee.com, providing as much information as possible about the issue you're.

Please make sure you're using the correct login details. If you've forgotten your password, select the 'Forgot Password' option. If the issue persists, contact our support team at customercare@kayanee.com.

To book a class, visit our website or open our app. Head to the class booking section and select calendar view to see all available classes. You can filter by date, price, time, and class type. To book, simply click on the class. You can pay using a card or a Kayanee Pass. Once you’ve booked, you’ll also receive a confirmation email. Don’t forget – you can view all the class information on our class details page.

Yes, you can book multiple classes in advance. Simply select the desired classes and time slots during the booking process.

To reschedule or cancel a class, head to 'My Bookings'. Select the class you wish to change and click on 'change booking' to change the time or date or click on 'cancel booking' to cancel. Be sure to check our cancellation policy to avoid being charged.

We offer classes for all fitness levels, whether you’re a first timer or a dance aficionado. Visit our class details page for more information and to see which type is right for you.

To book one of our Thrive consultations, visit our website or open our app. Head to the Thrive booking section and select calendar view to see all available appointments. You can filter by date, price, time, and consultation type. To book, simply click the appointment time.You can pay using your preferred card you’ll also receive a confirmation email. Don’t forget – you can view all the information regarding your anaylsis on our service details page.

Yes, you can purchase multiple consultations at once. However, we recommend booking your first session and then scheduling any follow-ups when with your consultant.

We’ve created a handy list of items to bring (along with pre-appointment preparation instructions), which you can discover on our service details page.

You can view and manage your bookings by logging into your account on our website or app. Head to 'My Bookings’ and select the one you wish to change.

We understand that plans change. Please refer to our cancellation policy for more information.

We’re so sorry to hear this. Please contact our support team at customercare@kayanee.com with your order details and we'll get this sorted as soon as possible.

We're so sorry to hear this. Please contact our support team at customercare@kayanee.com and provide specific details about the problem.